Starter Kit Pip & Lola's Assorted All Natural, Lightly Scented Mini Soaps

Ingredients vary dependent on which bars are in the starter kit.

How to care for your Pip & Lola's soap.

Remember, all of the soaps made at Pip & Lola’s contain no drying agents. This means (in addition to not drying your skin) they will be reduced to a mass of goo if they are left sitting in water. Be sure to store your soap on a tray or to set it on its side to allow it to dry between uses. This will significantly improve the life of your Soapy Goodness.

Feel free to contact us with any questions about your purchase or the world at large.

MOST orders will be sent via USPS. Soapreme Goody Boxes ship via UPS.

Most orders ship within 24-48 hours. Soapy Twos-day orders can take up to 5 days to ship. You will receive a confirmation email with tracking once your order has shipped.

U.S. orders are a $5 flat rate shipping fee. Orders of $30 or more, get FREE domestic shipping with FREESHIP coupon code.

International orders will have their shipping charges calculated at checkout.

If there is a problem with your order or if your order will be delayed, we will notify you asap.

Once the order leaves our possession, we have no control over what USPS and UPS do. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at soapgoddess@pipandlola.com. Please note that returns will need to be sent to the following address: 809 Ivy Street, Pittsburgh PA 15232

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at soapgoddess@pipandlola.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such aslotions and body butters). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at soapgoddess@pipandlola.com.